AVP/SR. Mortgage Loan Originator
Alaska USA Mortgage Company
Phone: 360-679-5633 / 360-969-5550
License: NMLS#304060 / CL-157293
Deliver on Your Promises
by Jason and Jodi Womack
Gerry knew it was time to change the way he was getting things done. For the third day in a row (since he started tracking), he arrived to the office in the morning to find a blinking light on his phone. Shrugging his shoulders, he listened to the message and heard one of his staff members' voices, checking in to see if he had done something he had promised to do. "My goodness," he thought, "how many things have I said 'yes' to?"
Leaders are not just known for their ideas, goals and promises. They are also known for how they deliver on those agreements. Are they on time? Is the project complete? Did they do everything they said they would do? As you are reading this, start writing down the promises you have made as you remember them.
As executive coaches and learning partners to leaders around the world, we define a promise as: a commitment by one person to another, agreeing to do something in the future. In addition, we know that people make many more promises to themselves than they ever could to their teams, staff, family members or clients. It can be a full–time job just remembering and managing what you already said "yes" to, let alone the new opportunities coming your way.
What is a promise all about?
Many people don't realize, however, that the weight of incompletion adds undue stress to their organizational systems. Whether mental or physical, holding on to unfinished business and working in a state of incompletion takes vital mental and physical energy. These are two of your most limited resources, and if you are going to be productive, you must measure and conserve them.
Consider each new day the same way you might look at a buffet. As you walk along the lineup of foods, condiments, soups and dressings, you have to be careful with just how many things you "pick up." Too often, people say "yes" to too much. Have you ever returned to the table with a plate of food that looks like a small mountain and wondered, "How am I going to eat all of this"? Well, we have found clients who feel like this when they look at a desk full of files, or an e–mail inbox full of messages – they have said "yes" to too much!
The freedom of a kept promise
You see, sometimes people do not organize their offices, their digital systems or their life because they say they want to be free, open–minded and spontaneous. However, as the old saying goes, it is hard to be spontaneous if you can't find your car keys!
Likewise, some people have not yet recognized the heavy weight of an un–kept promise. Imagine for a moment you're walking through a local shopping center. As you're walking along the storefront, you look out over the parking lot and see someone you work with. You suddenly remember something they said they would do for you – and they are now about a week late from when they said it would be done. Well, as you come together to exchange pleasantries, have you ever experienced a conversation with such a person wherein they did not address the issue that you're waiting for?
When you walk away, what do you think? Is it, "I wonder if they remembered that thing they were going to do for me"? Immediately upon completing this article, we highly suggest you start a "mind sweep" in your notebook or journal. Leave a few pages blank, and start making a list of the promises you have made that you have not yet delivered on; this activity will be worth it, we promise!
Effectively managing your agreements
Deliver on your promises and you will unleash the positive energy and inspirational creativity you have been missing. When you more completely (and more objectively) negotiate – and renegotiate – the agreements you make, you will have more of your life and work in order and be able to experience the qualities of potential and excellence. People will trust in new and exciting ways when they know your words and actions match in ways that bring your vision into clear focus and facilitate more of the "wins" you ALL need to continue moving forward.
Say what you're going to do...and do what you say. This builds trust in yourself, your organization, your family and your community. Trust is the currency of personal potential and professional excellence. When you trust yourself and others trust you, you can take on more. Isn't that the point of all of this anyway?
On a side note...
Under–promise and over–deliver...for the next 5 weeks.
Experiment with giving yourself a little more time, just a little lee–way in your work–a–day world of all you have to get done. Years ago, I started adding 8–72 hours to the deadlines I had some control over. When someone asks me for a proposal or a query, I let them know I will get back to them shortly, often negotiating a 2–3 day window of time. So, if on a Tuesday a potential client asks me to send them a sample contract, I say I will have it to them by Friday morning. Then, between Tuesday and Wednesday, I work on it to completion because I know I want to send the final draft early Thursday. In my mind I completed it "on time;" however, the client thinks I'm a day early!
Jason W. Womack, MEd, MA and Jodi Womack, MA founded the professional development company that helps people with their time, technology and training needs. In a world where there's too much to do, and not enough time to do it in, we help implement solutions to the daily and long term needs for people to thrive in their workplace environment. For more free tips on improving your Workplace Performance, visit www.WomackCompany.com.
License AK# 157293 Washington Consumer Loan Company license# CL-157293 California Residential Mortgage Lending Act, License# 4131067
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650 NE Midway Blvd., Suite 101
Oak Harbor, WA 98277
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